Refund/Cancellation Policy

1. Tickets can be cancelled only on the customer’s request and with the customer’s consent.
2. The RSP must maintain the customer’s written/electronic cancellation request and ID proof for 6 months.
3. An OTP will be sent to the passenger’s registered mobile number. Cancellation will be processed only after receiving the correct OTP.
4. The refund will be processed as per IRCTC railway cancellation rules and credited to the same account used for booking.
5. The RSP must not charge any additional service fee for cancellation.
6. The RSP must provide the customer with cancellation and refund details.
7. The RSP must refund the amount received to the customer within the applicable refund timeline.
8. Cancellation without the customer’s knowledge or request is strictly prohibited.